Retail
Growing retailers juggle storefronts, physical locations, support, and inventory at once, and most of the work repeats itself. We connect the channels and automate the busywork, so orders, questions, and returns resolve themselves and customers get answers in seconds.
What we automate
Where AI pays off in retail.
24/7 order, return, and store-hours support with human escalation
Order-status comms and recovery emails that win back abandoned carts
Returns, refunds, and purchase orders handled by workflow, not email threads
Online store and physical locations running on one connected stack
Named offers
Productized engagements
Retail AI Opportunity Audit
Where retail automation pays, ranked across your channels by revenue and hours saved, before you spend a dollar.
Retail Support Agent
A 24/7 on-brand assistant for order status, returns, sizing, and store locations. Answers in seconds, escalates to your team with full context.
Order & Cart-Recovery Engine
Automated recovery emails and order updates that turn abandoned checkouts back into sales.
Back-Office Busywork Sweep
Returns, refunds, purchase orders, and reconciliation handled automatically, off your team's plate for good.
The work
A real engagement, start to finish.
Abandoned carts recovered, orders answered in seconds
Omnichannel home goods retailer, online plus two stores
A home goods retailer with a storefront and two physical stores was leaving a meaningful share of carts abandoned overnight and answering order questions only during business hours. We wired their store, POS, and carriers into one support agent that tracks orders, handles delivery and store questions around the clock, and drafts replies for approval. Cart-recovery emails now fire within four hours of abandonment, each tied to what was left in the cart.
Before
- Carts abandoned overnight with no follow-up
- Order-status questions waited until the next morning
- Returns and refunds bounced between email threads
- Online and in-store stock drifted out of sync
After
- Recovery emails fire within four hours of abandonment
- Order and store questions answered around the clock, in seconds
- Returns initiated by workflow instead of email archaeology
- Online and in-store inventory reconciled automatically
- Storefront API
- POS sync
- SMS + Email
- Support agent
- Recovery engine